Payment and Refund Policy
Last updated: 5 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of courses and training programmes offered by glitzenow that focus on live production decks and control rooms. These include multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both one-time course purchases and any subscription-based access to training materials delivered digitally to customers in the United Kingdom.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the applicable UK rate. Additional charges may apply for optional extras such as certification documents or extended access periods. Customers are informed of the total amount due before completing any transaction. No hidden fees are added after payment authorisation.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, bank transfers, and approved digital payment platforms. Payment is authorised at the time of purchase. All transactions are processed through secure, PCI-DSS compliant gateways to protect cardholder data. glitzenow does not store full payment details on its systems.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed once you receive an order confirmation email following successful payment. This email includes course access details and a summary of the purchased services. Access to digital course content is granted immediately upon confirmation unless otherwise stated.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law you have the right to cancel within 14 days of purchase for most services. However, for digital content such as video lessons and live production training modules, this right is lost once you begin accessing or downloading the materials. You must confirm your understanding of this exception before access is provided.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available where cancellation occurs within the statutory period and no substantial content has been accessed. Non-refundable items include partially completed courses, downloaded resources, and any promotional bundles. Services already delivered or commenced are excluded from refund claims except in cases of demonstrable error by glitzenow.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] or telephone 01494 671234 with your order number, full name, and a clear statement of the reason for cancellation. Provide proof of purchase and details of any access already used. Requests must be submitted in writing within the applicable time limit.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt of your request, glitzenow will review the information within 14 days. You will receive written notification of approval or rejection. If approved, the refund amount and timeline will be confirmed. Rejected requests will include the specific grounds for refusal and any options for appeal.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing typically takes between 5 and 10 working days, though bank processing times may extend this to 14 days. You will be notified once the refund has been initiated.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
For subscription-based access to ongoing live production training, refunds are pro-rated only if cancellation occurs before the next billing cycle. Promotional offers are subject to the same 14-day rules with the digital content exception applying once access begins. No refunds are given for time-limited promotional pricing after the cooling-off period.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved before course access is granted. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks or suspected fraudulent activity may result in immediate account suspension and referral to relevant authorities while preserving your statutory rights.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and Data Protection Act 2018. These rights cannot be excluded or limited by contract terms.
Contact Route, Policy Changes, and Last-Updated Date
For questions regarding this policy please use the contact form on our Contacts page, email [email protected], call 01494 671234, or write to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. We may update this policy to reflect changes in law or business practices. The current version date is shown at the top of the page. Continued use of our services after updates constitutes acceptance of the revised terms.