Privacy Policy

Last updated: 5 October 2026.

Identity and Role of the Data Controller

glitzenow acts as the data controller for the purposes of this privacy policy. We are responsible for determining the purposes and means of processing personal data collected through our website and course services focused on live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. Our registered address is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG and we can be contacted at [email protected] or 01494 671234.

Scope of the Notice and People It Covers

This notice applies to all visitors to our website, individuals who enquire about or enrol in our specialised courses, and any other persons whose personal data we process in connection with our commercial activities in the United Kingdom. It covers data collected online via forms, cookies, and interactions with our services, as well as any offline communications.

Categories of Personal Data and Sources

We collect personal data including identity information such as name and title, contact details like email address and telephone number, professional information including job title and organisation, course enrolment details, payment information where applicable, and technical data such as IP address, browser type, and usage patterns from website interactions. Data is obtained directly from you when you submit forms, register for courses, or communicate with us, as well as from third-party analytics providers and publicly available sources where relevant.

Purpose-by-Purpose Explanation of Processing and Legal Basis

We process data to respond to enquiries and provide course information under the legal basis of legitimate interests or contract performance. Enrolment and delivery of training courses relies on contract necessity. Marketing communications are sent with your consent where required. Website functionality and analytics are processed under legitimate interests to improve our offerings. Compliance with legal obligations forms the basis for record-keeping and regulatory reporting.

Whether Providing Data Is Required and Consequences

Providing certain personal data is necessary to access our course services or receive responses to enquiries. Failure to supply required information may prevent us from processing your enrolment, delivering training materials, or fulfilling contractual obligations, though you may still browse limited public areas of the site without providing data.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enable essential functions, analyse usage, and personalise content. A separate Cookie Policy explains the types of cookies used and how to manage preferences. You can control cookie settings through your browser or our site-wide cookie banner.

Processors, Service-Provider Categories, Recipients, and Disclosures Required by Law

We engage processors including payment providers, email delivery services, hosting platforms, and analytics tools. Categories of recipients include our staff for service delivery, professional advisors such as accountants and lawyers, and regulatory bodies where legally required. Disclosures may occur to law enforcement or government authorities in response to valid legal requests.

International Transfers and Safeguards

Some processors may be located outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards such as standard contractual clauses approved by the UK Information Commissioner's Office are in place to protect your data.

Specific Retention Periods or Criteria

Enrolment data is retained for seven years after course completion to meet legal and tax obligations. Enquiry data is kept for up to two years unless you become a customer. Marketing consent records are maintained until consent is withdrawn. Technical logs are retained for twelve months. Retention decisions balance legal requirements, business needs, and data minimisation principles.

Security and Data-Minimisation Practices

We implement appropriate technical and organisational measures including encryption, access controls, and regular security reviews to protect personal data. Data collection is limited to what is necessary for the stated purposes, and we do not retain information longer than required.

All Applicable Data-Subject Rights and Practical Method for Exercising Them

You have rights to access, rectify, erase, restrict processing, data portability, and object to processing. To exercise these rights, contact us at [email protected] or 01494 671234 with your request. We will respond within one month and may require identity verification.

Right to Withdraw Consent and Object to Direct Marketing or Profiling

Where processing is based on consent, you may withdraw it at any time by contacting us or using unsubscribe links in communications. You can object to direct marketing and any profiling for marketing purposes by notifying us directly.

Right to Complain to the Competent Supervisory Authority

If you are dissatisfied with our handling of your data, you have the right to lodge a complaint with the UK Information Commissioner's Office at their website or by post.

Children or Age Restrictions

Our courses and website are intended for individuals aged eighteen and over. We do not knowingly collect personal data from children under eighteen. If we become aware that such data has been collected, it will be deleted promptly.

Automated Decision-Making and Profiling

We do not engage in automated decision-making that produces legal or significant effects, nor do we conduct profiling beyond basic analytics for service improvement.

Policy Changes and Effective Date

We may update this policy periodically to reflect changes in law or practice. The current version is effective from 5 October 2026. Continued use of the site after updates constitutes acceptance of the revised policy.